Support is available for as long as you own your NewTek product.

  • Extensive online knowledge base
  • Ever-growing library of online training videos and other learning resources
  • Email support using our online Support Request
  • Live online chat support with our product specialists
  • Remote hardware diagnosis

Online Knowledge Base

Find answers to your operational questions, troubleshooting guides and how-to tips.

Online Learning Resources

Learn from our extensive library of tutorial videos and training resources for general operation and certification training.


Visit our YouTube Channel for tutorial videos, product demonstrations, user stories, tips and techniques.

User Forums

Join the conversation, get answers, learn techniques and share ideas with users like yourself.


Download the latest software updates, user guides, codecs & utilities.


Register your product to receive update information and gain access to support resources.


Use our contact request form for personalized service. We will respond to your request as soon as possible (usually within two business days).

Live Customer Support

Monday - Friday
9am - 5pm CST
10am - 2pm CST


ProTek Support**

Global: +1-210-370-8452
US Toll Free: 800-862-7837

**ProTek support available by contract. Contact NewTek sales or your dealer for details.

For mission-critical applications that demand the highest level of priority support, we proudly offer:

ProTek Premium Coverage gives you priority access, product replacement and personalized service for all areas of your product support needs.

  • Includes benefits such as first-priority access 24/7 telephone support with 5 minute or less average response time and 4 hour or less email response.
  • Extended hardware warranty coverage with next-business-day product replacement, annual renewal option and more.
Find out more about ProTek Premium Coverage.

Professional Services ensure your productions are primed for success with remote and on-site assistance from the product and workflow experts of NewTek.

  • Solution Support – Support for your entire NewTek-centric live production workflow – including connected third-party products
  • Commissioning – On-site configuration qualification and assistance
  • Consulting -Technical workflow consulting, Interface customization, Production automation, and Installation oversight
  • On Site Training – Customized training programs for your needs
Find out more about our Professional Services.

International Support

British Isles & Nordic Countries

Monday - Friday
9:00 to 17:30 GMT


Asia Pacific Region

Please contact your reseller for local support and service.

Western Europe & South Africa

Provided by 3D Storm
Monday - Friday
14:00 to 17:00 CET

Phone: +33 (0) 557-262-262
Fax: +33 (0) 557-262-261


Please contact your reseller for local support and service.

In Brazil, support provided by
CAD Technology
Phone: (11) 3849 8257


Provided by NMP Solutions
Sunday - Thursday
9:30 to 17:00 IST

Phone: +972-3-648 2345
Fax: +972-3-736 4111

Africa & Middle East

Provided by MediaCast
Sunday - Thursday
9:00 to 18:00 GST

Phone: +971 4 4392383

LightWave 3D® Support

NewTek LightWave 3D is the Emmy Award winning computer graphics software used for visual effects in film, television, motion graphics, video games and more.

NewTek-Produkte kaufen

NewTek verfügt über ein Netzwerk an Händlern auf der ganzen Welt. Alle diese Einzelhändler sind Experten, wenn es um unsere Produkte sowie Videoproduktion und Streaming-Technologie geht.

Mit diesem Tool finden Sie einen NewTek-Händler in Ihrer Nähe.

Händler finden

Chat with Customer Support