ProTek offers customers support over 2 tiers; Prime and Ultra.
Choose the tier that provides the right support for you,
at the right time.
Program Features
| Support Element | Warranty | Prime | Ultra |
|---|---|---|---|
| Free | Optional | Optional | |
| Hardware Warranty | 1st yr | ||
| Email Support 24 x 5 | |||
| Priority Hardware Repair | |||
| Chat Support 24x5 | |||
| Remote Hardware Diagnostic Services | |||
| Discount on NewTek University Classes | 25% | 75% | |
| 1 Hour Telephone Support 24x7 | |||
| Priority Queue for Support Inquiries | |||
| Advanced Hardware Replacement |
Already a ProTek Customer?
Below are some helpful links where you can find how-to guides, product demonstratations and user forums to help you get the best from your NewTek products.
- Online Knowledge Base
An array of helpful materials including how-to tips and trouble shooting guides. - NewTek YouTube Channel
Visit our YouTube Channel for tutorial videos, product demonstrations, user stories, tips and techniques. - NewTek User Forums
Join the conversation, get answers, learn techniques and share ideas with users like yourself.
- Product Updates & Downloads
Download the latest software updates, user guides, codecs and utilities. - Request Support
Use our support request form to submit your ticket. Please ensure you have your ProTek ID number ready.
Already a ProTek Ultra customer? Contact us by phone:
ProTek Ultra subscribers are welcome to use any of the contact numbers for our global support team. Please ensure that when you call, you have your ProTek ID number to hand.
- Ireland +353-1800-945-300
- Ireland +353-21-731-8722
- UK +44-800-229-4906
- India +91-80044-30009
- Australia +61-2-9137-4117
- Thailand +66-2-566-0384
- Austria +43800180068
- Global +210-370-8452
- USA Toll Free +800-862-7837
- Support
https://support.newtek.com/hc/en-us/requests/new
NewTek offers a limited one-year hardware warranty on all its video products. For more information about the specific warranty covering your NewTek product, please refer to the warranty provided with your product.
Product Returns
If you should need to return your product for service, you will need authorization from your product distributor or the service center serving your location. Contact information by region can be found on our Contact Us web page, or contact NewTek Customer Support directly for assistance on [email protected]. You will be responsible for any costs associated with the delivery to and from the service center in your region (except in Australia and certain other jurisdictions). Your original product packaging should be used for all product returns. If you do not have the original packaging, please mention this when you request service so alternate materials can be arranged.
Need ProTek?
A NewTek sales representative will connect you with one of our local partners to discuss the right ProTek support tier for you.